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Allova · Spa Reception

Your treatment rooms are full.
Your phone shouldn't be.

Most spa calls arrive while the receptionist is checking a guest in, and every missed call is a booking that went to the next spa on the list. Allova answers in one ring, quotes your real menu, and books the appointment while the caller is still on the line.

Hear it book a treatmentSee how it works
Live availability from your booking portalQuotes your real prices, never a guessAdd-ons offered naturallyHands off to on-duty staff

Built for the way spa phones actually ring

  • Books, reschedules and cancels, following the cancellation policy you set, on the treatments and time windows you allow.
  • Real-time slots and prices. It reads your online booking portal the same way your guests do, so it never offers a slot that isn't there.
  • Signature-treatment fluency: durations, contrasts between treatments, add-ons and upgrades, described the way your menu describes them.
  • Spa questions answered: hours, parking, age policy, day passes, membership enquiries, directions.
  • After-hours and overflow. The early, the late and the high-season crush, without a second shift.
  • Graceful handoff. Complaints, medical questions, anything sensitive goes to a person, with a summary.
How it booksAllova drives the online booking portal you already pay for: the same availability calendar your guests click through, at the moment they would rather just call. Nothing new for your team to learn. Nothing to migrate.

Rollout, without the risk

Spa directors don't hand the phone to software. They listen to it first.

01

Week 1: Evenings

Allova answers after close: the calls no one picks up today. Slots are held for morning confirmation, transcripts land in your inbox.

02

Week 2: Review

We listen to every call together. Menu, prices, tone and policies tuned to what you heard.

03

Week 3+: Full day

Once the review clears, expand into open hours, your team one transfer away. Pull back any hour, any time.

Straight answers

Will it make things up?

No. It speaks from your published menu and policies. If a detail isn't in its reviewed knowledge, it takes a message instead of improvising.

What about deposits and cards?

Allova secures the appointment in your portal; payments and card-on-file follow your existing policy, the same as a guest booking online.

Which booking systems?

If your spa books through a guest-facing online portal, Allova can work with it. Tell us yours and we confirm before a contract.

Guest privacy?

Callers' details go where your online bookings already go: your booking system. Transcripts go to your inbox, not ours.

Request a written quote

Tell us about your spa in four lines. We answer with a fixed-price proposal: scope, hours covered, booking system integration, rollout plan. No obligation, no obligation to a platform switch.

This opens your email app with the request pre-filled; nothing is stored on this website. You get a reply from a person, usually within one business day.

Give us your menu. Call the result.

Within days we can have Allova answering a private number, trained on your actual spa, before you commit to anything.

Request a demo line